Casino Integrations Manager
Product Development
Malta / Tallinn

We are looking for a Casino Integrations Manager who is ready to take on our integrations team to the next level! This is a challenging and exciting role for someone with a keen interest to deliver the best possible experience for our clients. We have a strong integrations team based on a clean and efficient API so the ideal candidate will have a solid technical background but also a keen interest in process and service management.

The candidate will work closely with the integrations team but will also enjoy working with various stakeholders, be it internally and/or externally. As a person, you need to keep the big picture in mind and actively work towards improving the quality and speed of our integration processes for a more efficient customer experience for our clients.

You will need to be able to multitask, be meticulous, actively participate in weekly team updates and reports, be able to juggle multiple lines of communications between internal and external teams, and keep up with the learning curve that comes with Relax constantly evolving our product offering and expanding our distribution network.

Key Responsibilities:

  • First line support during the integration process, which includes (proactive) communication with our operators and building and maintaining excellent operator relations
  • Coordinate and manage the pipeline of new operators and/or brands based on business priorities
  • Support tech/integration teams and customer support with queries during the process of go-live for new operators and/or brands
  • Actively participate in improving (and when needed expanding) processes and workflows for integration, related to our ever-changing product and platform offering
  • Ensuring clear, effective, and consistent communication with internal stakeholders including weekly integration update reports to management

Requirements:

  • Minimum 2 years experience of working with tech teams and process management
  • Excellent communication skills in English, both written and verbal
  • Good understanding of B2C Casino Integration
  • Good organizational skills and ability to work autonomously
  • Able to work under pressure and handle context switching
  • Be meticulous
  • Natural (technical) curiosity to understand new tools and product offerings and the ability to translate this into efficient operational processes

Extra credit for:

  • Experience working for an aggregator in the iGaming industry

About Relax Gaming

Relax Gaming Group was founded in 2010 to create games for the modern iGaming landscape. Always staying true to the Relax core values - Driven, Adaptable, Supportive and Respectful - the recent and rapid expansion has been conceived to deliver unparalleled global reach. Via a quick one-time integration, Relax Gaming now provides access to a roster of 1500+ casino games and a diverse range of proprietary products, including Poker, Bingo, and its own rapidly expanding slot portfolio.

The high-quality aggregated content is provided through its selected Silver Bullet (commercially represented) and Powered By Relax (commercially independent) partners. Regulated markets are also at the heart of its growth strategy, with fully supported regulated markets and licenses held in multiple jurisdictions.

Relax Gaming have offices in Malta, Estonia, Serbia, Finland, Sweden, and Gibraltar - and game studios in Belgrade, Novi Sad, Malmö, and Stockholm. Learn more about us here: www.relax-gaming.com

Life at Relax

This role is based in either Tallinn or Malta.

We are more than just a workplace. We’re a community. At our offices, we have interesting chats, we play poker, bingo, and casino games, and we have fun events and parties. One thing is for sure; there is something for everyone. And most importantly, whatever you do, a top-notch team will always support you. Read more about us at www.relax-gaming.com.

We are starting with interviews right away, so be quick to apply!

All applications are handled in full confidentiality.

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