Partner Support Engineer
IT & Infrastructure
Tallinn

Our youthful and multi-talented Partner Support Engineering team is growing fast and we are on the lookout for a new team member to join us in Tallinn. As a Partner Support Engineer you will be working closely together with our Casino partners, ensuring quality, accuracy, and reputation of Relax Gaming. Don’t mistake this role for a classical customer support team, here you would be looking into the code and even fixing some of the issues yourself. Therefore technical background, either educational or previous work experience is required.

About Relax Gaming

We are a B2B multi-product provider driving innovative solutions and offerings to the iGaming market. We started off with Poker, soon Bingo and finally our own self-made Casino games and content distribution platform for our Casino studio partners followed. Founded in 2010 in the pub in Malta, our strategy and core has remained the same - we aim for technical excellence and have a passion for business simplicity. That’s why we have grown rapidly and now have more than 190 Relaxers working in our offices all over Europe.

Job Summary

Your core responsibility is to provide support and the best solutions for our Casino partners. The successful candidate is someone who is passionate to resolve problems quickly and effectively and can communicate clearly while keeping the customer in mind throughout the whole process.

The role is a perfect entry-point to Relax Gaming. We have successful examples where Partner Support Specialists have grown within the company to join our DevOps, IT infrastructure and Data teams. Having a good technical background and proactive mindset is an excellent formula for success within Relax Gaming.

Requirements:

  • Willingness to work based on 24/7 shift schedule
  • Have a technical background or experience working in a tech or software company
  • Be naturally interested in helping customers and devoted to solving problems
  • Have excellent verbal and written communication skills in English
  • Have a strong multi-tasking attitude
  • SQL knowledge

Bonus points if you:

  • Have experience with UNIX commands and Jira software
  • Have prior experience in working as 2nd level customer/partner support
  • Are passionate about gambling in general and casino in particular
  • Have the ambition to grow within a role and company

Life at Relax

You will work in Tallinn, the capital city of Estonia, also known as the “tech hub of Europe”. Our office is located in the Rotermanni quarter, right in the heart of the city.

We are more than just a workplace, we’re a community. At the office, we have a never-ending supply of beverages and snacks. Take a break from daily tasks and play videogames with colleagues, have interesting chats, participate in a poker tournament or have fun in our events and parties. One thing is sure, there is something for everyone. And most importantly, whatever you do, there’s always a top-notch team who will support you. Read more about us from here.

PS: We are starting with the interviews right away, so be quick to apply!

We handle all applications confidentially.

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