Partner Support Engineer
IT & Infrastructure
Tallinn

Our youthful and multi-talented Partner Support Engineering team is growing fast and we are on the lookout for a new team member to join us in Tallinn. As a Partner Support Engineer, you will be working closely together with our Casino partners, ensuring the quality, accuracy, and reputation of Relax Gaming. Don’t mistake this role for a classical customer support team, here you would be looking into the code and even fixing some of the issues yourself. Therefore technical background, either educational or previous work experience is required.

Job Summary

Your core responsibility is to provide support and the best solutions for our Casino partners. A successful candidate is someone who is passionate to resolve problems quickly and effectively and can communicate clearly while keeping the customer in mind throughout the whole process.

The role is a perfect entry-point to Relax Gaming. We have successful examples where Partner Support Specialists have grown within the company to join our DevOps, IT infrastructure and Data teams. Having a good technical background and proactive mindset is an excellent formula for success within Relax Gaming.

Requirements:

  • Willingness to work based on 24/7 shift schedule
  • Have a technical background or experience working in a tech or software company
  • Be naturally interested in helping customers and devoted to solving problems
  • Have excellent verbal and written communication skills in English
  • Have a strong multi-tasking attitude
  • SQL knowledge

Bonus points if you:

  • Have experience with UNIX commands and Jira software
  • Have prior experience in working as 2nd level customer/partner support
  • Are passionate about gambling in general and casino in particular
  • Have the ambition to grow within a role and company

About Relax Gaming

Relax Gaming Group was founded in 2010 with the goal of creating games for the modern iGaming landscape. Always staying true to the Relax core values - Driven, Adaptable, Supportive and Respectful - the recent and rapid expansion has been conceived in order to deliver unparalleled global reach. Via a quick one-time integration, Relax Gaming now provides access to a roster of 1500+ casino games and a diverse range of proprietary products, including Poker, Bingo and its own rapidly expanding slot portfolio.

The high-quality aggregated content is provided through its selected Silver Bullet (commercially represented) and Powered By Relax (commercially independent) partners. Regulated markets are also at the heart of its growth strategy, with both fully supported regulated markets as well as licences held in multiple jurisdictions.

Relax Gaming have offices in Malta, Estonia, Serbia, Finland, Sweden and Gibraltar - and game studios in Belgrade, Malmö and Stockholm.

Life at Relax

You will work in Tallinn, the capital city of Estonia, also known as the “tech hub of Europe”. Our office is located in the Rotermanni quarter, right in the heart of the city.

We are more than just a workplace, we’re a community. At the office, we have a never-ending supply of beverages and snacks. Take a break from daily tasks and play video games with colleagues, have interesting chats, participate in a poker tournament or have fun in our events and parties. One thing is sure, there is something for everyone. And most importantly, whatever you do, there’s always a top-notch team who will support you. Read more about us from here.

PS: We are starting with the interviews right away, so be quick to apply!

We handle all applications confidentially.

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