Technical Account Manager
Product Development
Malta

Relax Gaming has skyrocketed in the last couple of years. Our growth from a start-up to a well-established name in the gaming industry has been exciting - and we are not stopping now! 

We are always striving for better games, greater (promotional) tools, increasing our product variations, and expanding our distributors and supplier network all the while maintaining a strong reputation as a hassle-free platform & service provider.

To be able to maintain this reputation in the future, we are looking for a Technical Account Manager to improve our technical service levels for our operators. This is a new function for our organization. Depending on experience level, there is the possibility to grow this role into a managerial position and further expand the team

  • Operational & technical ownership (B2C)
    • Technical/operational relationships with our operators. Not just support daily queries but also be able to assist in matters of high(er) complexity and improve the trust and confidence levels between us and our operators
    • Take care of all the operational and technical needs for a dedicated portfolio of tier 1 operators
    • Work as a unified task force together with our Account Management Team, Casino Integration Team, and Partner Support Engineers to provide the best service ever seen in the iGaming industry
    • Monitor and support our internal operational processes, and improve them where needed
    • Onboarding for new operators after integration is completed 
    • Provide guidelines, instructions and documentation, and support in training and demo material
  • Escalation management (B2B & B2C)
    • Coordination of (live) complex and/or escalated matters: set priority, streamline communication and ensure the right people are involved, at the right time, and summarize & report to ensure visibility to senior management
    • Ownership of external communication in the case of (global) escalations in collaboration with our Partner Support Engineers and the Technical Communications Manager
    • Point of contact for ‘uncharted territory’, digging into complexities, and being able to come up with new solutions 
  • Risk & Prevention management
    • Make sure our work processes keep up with our development and growth by building future-proof global solutions in collaboration with our Operations & Process Manager
    • Incident reporting and analysis (incident reports, monitor frequency/patterns & identify root causes, and take action accordingly)
    • Game deployment and configurations, with special attention to bespoke integrations and market requirements
    • Identify improvement opportunities and enable strong feedback cycles between our external network and our internal teams

Requirements:

  • ​​Minimum 5 years of working experience in a related role
  • Minimum of 3 years of work experience in the iGaming industry
  • Experience working with tech/developers. We do not expect you to understand code, a high-level understanding of tech processes like integration, game deployment and configurations is sufficient
  • Solid understanding of business/commercial needs 
  • Analytic and process-oriented
  • Excellent communication skills, even when (or especially if…) the pressure is on
  • Meticulous and structured way of working: an eye for detail without losing the overview

Bonus points for:

  • Experience working for an aggregator
  • Management experience

About Relax Gaming

Relax Gaming Group was founded in 2010 to create games for the modern iGaming landscape. Always staying true to the Relax core values - Driven, Adaptable, Supportive and Respectful - the recent and rapid expansion has been conceived to deliver unparalleled global reach. Via a quick one-time integration, Relax Gaming now provides access to a roster of 1500+ casino games and a diverse range of proprietary products, including Poker, Bingo, and its own rapidly expanding slot portfolio.

The high-quality aggregated content is provided through its selected Silver Bullet (commercially represented) and Powered By Relax (commercially independent) partners. Regulated markets are also at the heart of its growth strategy, with fully supported regulated markets and licenses held in multiple jurisdictions.

Relax Gaming have offices in Malta, Estonia, Serbia, Finland, Sweden, and Gibraltar - and game studios in Belgrade, Novi Sad, Malmö, and Stockholm. Learn more about us here: www.relax-gaming.com 

Life at Relax

This role is preferably in Malta, St Julians but we are somewhat flexible on location. Talent is our key driver and we are somewhat flexible on location. Relax is at a very exciting growth stage as a company; however, we cherish our informal and flexible core atmosphere where self-initiative, taking pride in what you do and ambition to deliver the best results are key components. For the right person, there are endless opportunities for personal and professional development.

We are starting with interviews right away, so be quick to apply! 

All applications are handled with full confidentiality.

Apply Now