The purpose of this Privacy Policy (the “Policy”) is to inform about Relax's data protection practices in relation to the operation of the website, the services within it and other services related to those having a relationship with Relax.
Cookies are not in scope of this Policy. For additional information on cookies kindly review our Cookie Policy.
This website is operated by Relax Gaming Ltd and any queries concerning the Policy shall be addressed to:
Notwithstanding being Relax Gaming Ltd the operator of the website, any reference to "Relax" in this Policy shall refer to the group of companies within the Relax Gaming Group, which should be considered as the Controller on a joint-controller basis. The joint-controllership arrangement is available upon request to the email detailed above.
Any questions regarding this Policy or concerning any privacy matter within the Relax Gaming Group shall be forwarded to the same email address.
This Policy is addressed to the following data subjects:
Personal data being processed: Name and surname; Company name; E-mail address; Telephone number.
Purposes for processing: Keep correspondence with the data subject.
Legal basis: Consent [Art.6.1(a)].
Retention period: The time that it is necessary to keep the communication ongoing or whenever consent is withdrawn by sending a request to the email referred above.
Personal data being processed: Name and surname; Company name; position with the Company; E-mail address; Telephone number; Skype ID.
Purposes for processing: Keep correspondence with the data subject for the establishment or continuation of business.
Legal basis: Necessary to enter into a contract [Art.6.1(b)].
Retention period: The time that it is necessary to keep the communication ongoing.
Personal data being processed: Name and surname; Company name; E-mail address; Telephone number; Ticket reference.
Purposes for processing: Attend to the request of the data subject.
Legal basis: Necessary for the performance of a contract [Art.6.1(b)].
Retention period: Data is removed after the closure of the ticket.
Relax shall not sell, share, or otherwise transfer personal data to third parties unless required to disclose it to the relevant authorities to comply with the applicable law. In the event that a transfer was necessary, the recipient party would be contractually obliged to protect the confidentiality and security of the personal data by entering into the relevant data protection agreement with Relax.
As a general principle, no personal data is intended to be transferred to any country outside of the EEA. However, in some cases, certain personal data may be transferred to Gibraltar, the Isle of Man or Serbia, where three specific companies within the Relax Gaming Group are established. In those events, Relax ensures the protection of the personal data by subjecting the data transfer to appropriate safeguards.
Relax has implemented and keeps and maintains appropriate security measures to protect personal data from any breach of security that could lead to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed.
Notwithstanding the above, the Internet is not a risk-free environment and Relax cannot guarantee that the information that has been provided will not be accessed by an unauthorised party. In the event of this happening, Relax shall follow the standard process prepared for such situations and notify the affected users in a manner that it is required by the applicable privacy laws.
Data subjects in scope of this Policy shall have the following rights:
If a data subject is unhappy with the way in which personal data has been processed, Relax shall be contacted by using the email address detailed above.
Should the data subject remain dissatisfied with the measures for remedying the situation undertaken by Relax, a complaint can be filed with the data protection supervisory authority of the country where the data subject resides or works or where the suspected infringement has occurred.
